Service Center
★ Our Service Philosophy
Guided by the principle that "our greatest success lies in our clients' satisfaction," we adhere to the work ethic of "serving clients with a grateful heart." Prioritizing our clients' interests, we deliver team-based, proactive, and process-driven customer service.
★ Robust Customer Service System
We possess a fully-featured and robust customer resource management system that enables swift and accurate retrieval of all customer-related information. It allows for quick and convenient recording and processing of customer issues, with timely feedback and comprehensive tracking of final resolutions.
★ Rigorous Organizational Structure
Taking into full account both business requirements and customer needs, we have deployed a dedicated team structure comprising Account Managers, Customer Service Representatives, and Customer Service Supervisors. Their daily workflows are standardized to ensure consistent and comprehensive resolution of client issues, delivering satisfactory service at every touchpoint.
★ Exceptional Customer Service Manager
We have professional and experienced customer service managers who provide expert services and comprehensive solutions to ensure the maximization of our clients' interests.
★ Scientific Service Process
Based on our professional expertise and many years of accumulated experience, we have summarized a concise and logical service process that consistently provides us with enthusiastic and friendly service whenever customers need it.
Xiao Ou (JASSY)
Manager - International Trade Department
Tel: +86-774-3989392
Email: joey@tongdawz.com
Xiao Liang - BETTY
Deputy Manager - International Trade Department
Tel: +86-774-3989365
Email: betty@tongdawz.com
Li (Xiao Li) - NICOLE
Deputy Manager - International Trade Department
Tel: +86-774-3989382
Email: nicole@tongdawz.com
Qifei (EMMA)
Customer Service Specialist
Tel: +86-774-2029228
Email: lind@tongdawz.com
A Meng (MONA)
Customer Service Specialist
Tel: +86-774-3989393
Email: mona@tongdawz.com
Xiao Wu
Domestic Customer Service
Tel: +86-774-3989668
Email: neimao@tongdawz.com
Xiao Li
Customer Service Specialist
Tel: +86-774-3989392
Email: 2881690484@qq.com
A Yan
Domestic Trade Department Manager
Tel: +86-774-3989661
Email: neimao@tongdawz.com
Xiao Song
Domestic Customer Service
Tel: +86-774-3989663
Email: neimao@tongdawz.com
A hui
Domestic Customer Service
Tel: +86-774-3989660
Email: neimao@tongdawz.com
Tingting
Domestic Customer Service
Tel: +86-774-3989668
Email: neimao@tongdawz.com
Hotline:
General Manager: Liu Liang
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CONTACT INFORMATION
Address: Room 305 & 306, Unit 1, International Mansion, Building 7, Yuanjiang Ligang, No. 3 Xijiang Road, Wuzhou City, Guangxi, China
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Chinese website addresses: freight.website、gxcustoms.website、wzcustoms.website、wztongda.website、barge.website、shipping.website